Close x · Season 1 · July 22, 2014

Interview: Carolyn Kopprasch of Buffer on Buffer's Secret to Killer Customer Service and Strategic Hiring

Apple podcasts or any of


Carolyn Kopprasch, Chief Happiness Officer at Buffer, talks with us about how they’ve kept up quality as they’ve grown their support team, and the unconventional ways they’ve scaled. She also shared super actionable tips on how they use HelpScout to process hundreds of job applications every single month and how they find good culture fits for the team.

Categorized in: culture saas

Recognized and supported by the world's leading companies.

previously sponsored by

featured in

Subscribe to the Rocketship Newsletter

We'll let you know about new episodes, bonus content and more!